Telephone systems – VOIP & Traditional, Sited and Hosted

We work with a range of quality manufacturers and service providers to give you our comprehensive range of options to suit your business. Rather than sell a 1 size fits no-one approach we take time and care to understand you business needs and preferences and cherry pick the best complete solution for you.

Call us to discuss your business requirements.

The correct solution for your business will encompass some of the below and we will take your requirements and match it to the correct solution.

In detail:

Telephone systems are required whenever there is a need in a business to have calls on multiple lines and the ability to transfer these calls to others in the organisation.

Line types: Traditional analogue (like your home line) ISDN2/30 Digital lines giving direct dial in functionality enabling multiple extensions to have individual numbers without the expense of each number having a separate line.

Extensions: Users can be connected to the system via different interfaces; a desktop phone in a variety of shapes sizes prices and features, walkabout phones with either local or whole site and multiple site roaming capability. P.C/Laptop interface via a USB handset or Headset and on screen software programme. Any of these can be via a wired or wireless set up. Wired and wireless headsets can be used on any of these set ups.

Transfer: Transfer a call to a colleague on the same site, different site, home worker or mobile phone user.

Call Forward: Forward calls to anywhere; different departments, buildings, countries, sites, users, extensions, voicemail, mobile phones, P.A. Call forward when busy on the phone, or after a certain amount of ringing time or if on DND.

Hunt groups: Route calls to various departments autonomously or via caller interface, have extensions in those departments ring dependent on required criteria - least called, proffered first, sequential, round robin, all ring. Have multi tiered hunt groups that overflow departments calls to other departments in order to ensure rapid customer communication handling.

CTI: When a caller whose details are stored in your database, the information will communicated from the telephone system to the database software to “pop” the callers records on screen, giving a personal, knowledgeable reflection of your company to your customers/potentials.

Attendant: Enhance your call handling staffs abilities with touch screen drag and drop call handling, Monitored graphical status display of users’ telephones, busy lamp field and LCD status.

Auto Attendant: Either 24/7 or at selected times, on all calls or just on certain numbers – whatever suits your business needs, have callers direct there own calls to the correct departments via interactive voice response, directory searching, option response or welcoming company message.

Music on Hold / Message on hold: Have a choice of music on hold, message on hold – either generic or customised to suit your business. As a one for all solution or varying messages departmentalised to suit requirements.

Call routing: Automatic call distribution via published number or DDI routing using intelligent rules such least called, longest vacant, proffered first, sequential, round robin, all ring.

Hunt groups: Route calls to various departments autonomously or via caller interface, have extensions in those departments ring dependent on required criteria - least called, proffered first, sequential, round robin, all ring.

Voicemail: Company day message, company night message, individual user messages, departmental messages, informational messages, and junk mailboxes for quick distribution of time wasting sales calls. Voicemails can be accessed/distributed with a variety of methods such as – message button on handset/s, e-mail notification and message attachment to any mailbox worldwide, ringing of specific handsets/hunt groups/mobile phones, SMS alert and remote dial in access.

Time dependent calling: Calls to different geographical locations based on local time and staffing levels.

Manager Secretary: Have calls filtered and handled via a P.A/ Secretary pool for specific staff members.

Caller I.D: Have calls on certain numbers to ring certain extensions, have certain callers out display a certain number for callers to ring back on.

Multi Tenant/ Company solutions: Using the caller display interface your staff can answer with the correct name and department.

DND: Have certain staff able to place there extension on Do Not Disturb so they are not interrupted during meetings or when trying to complete tasks to time.

Call Pickup: Use a button on your phone to answer calls ringing on an empty desk.

Paging: Have one or various staff able to use the phones as an announcement system to page a staff member or alert of an occurrence.

Door entry: Extend the use of the telephone system to have a door operating system integrated to ring on certain extensions rather than having multiple separate systems and handsets.

Pick up and move: With VOIP handsets when a user moves locations there is no need for any external resource requirement, simply plug it back into the network and its up and running with the correct number and features etc.

Any Number: if your client base or targeted area is in one area code but you are in another then we can supply you with the required numbers to make your business appear to be from the required area. 0161 0207 0121 or any other required area code is possible.

National Numbers: With 0800 0844 0845 0870 0871 numbers you can give your company a national presence and with some of these numbers you can earn money back when called.

Premium numbers: For PAYG support contracts premium numbers can be set up with tariffs between 25p and £2.00 per minute +.